FREQUENTLY ASKED QUESTIONS
Hotel Urban 5*GL, Madrid
What initiatives and actions is the Hotel Urban taking for Sustainable Development?
At Derby Hotels Collection we are committed to Sustainable Development in accordance with the World Tourism Organization Declaration: Offer environmentally friendly accommodation, built and developed with sustainable and environmental criteria, designed for the comfort of its guests, meeting their expectations, taking into account that economic and strategic, social and cultural principles must produce well-being and benefits for everyone. You can access all the detailed information on our corporate website www.derbyhotels.com/en/sustainability-and-development/.
Is the Hotel Urban adapted for people with functional diversity? Can all spaces and rooms be accessed by ramps and elevators? Does the Hotel Urban have rooms and bathrooms specifically adapted for people with functional diversity?
The Hotel Urban is adapted for people with functional diversity through ramps and elevators and has 100% accessible rooms (except duplex rooms). Feel free to contact our Guest Service team for any particular need.
What is the check-in and check-out time of the Hotel Urban?
Check-in time is 3:00 p.m. and check-out at 12:00 noon.
How can I get to the Urban Hotel from the nearest airport?
The closest airport is Madrid - Barajas (MAD). The journey can be done by Taxi (30 minutes and approximate cost € 30), Airport Express Bus (40-45 minutes to Cibeles and ticket cost € 5.00), RENFE Train (Airport Station T-4 to Atocha and ticket cost € 2.60), Metro (40 minutes to the Sevilla stop) or through a Private Transfer service (Contact the hotel to reserve this service). The closest metro stop to the hotel is Sevilla (L2).
Is there a restaurant inside the Urban Hotel?
Yes, the Hotel Urban offers the Michelin Star gastronomic experience of the CEBO Restaurant in addition to the offer of tapas & cocktails at the Glass Bar and on its Terrace in summer.
How far is Hotel Urban from the center of Madrid?
We are in the heart of the city, a few meters from the Congress of Deputies.
Is there parking at the Hotel Urban and what is the price per day? Is it necessary to reserve a parking space in advance at the Urban Hotel?
We have our own parking, no prior reservation is necessary, and at a cost of € 33.00 per car per day, VAT included. We recommend consulting in advance for large vehicles. The car park has power outlets for electric vehicles.
Is there a swimming pool in the Urban Hotel and what hours does the Urban Hotel's swimming pool have?
The Urban Hotel has a swimming pool on the terrace, open only in summer. The pool hours in the summer season are 11:00 a.m. to 7:00 p.m. The pool is not heated.
What type of room can I book at the Urban Hotel?
The Urban Hotel offers different types of double rooms, JR Suites and Suites with hydromassage bathtub, Duplex and a Loft Suite.
What kind of breakfast is served in the Hotel Urban? In what schedule? How much does it cost?
Currently a buffet breakfast with hot dishes a la carte is served, in the breakfast room at a cost of €37.95 per person, VAT included. No reservation is necessary and it is served every day from 07:30 to 10:30 (Sundays and bank holidays until 11:00). Breakfast can also be ordered in your room (subject to additional cost).
We suggest booking the STAY & BREAKFAST offer as it includes a special discount on both the price of the room and breakfast.
How much does it cost to stay at the Hotel Urban?
The nightly rate at the Hotel Urban may vary depending on the room category selected and the different offers available. You can check prices online on this same website, using the BOOKING button.
Are pets allowed at the Hotel Urban?
Yes, we allow pets with a maximum weight of 15kg. We recommend booking the STAY & DOG experience online in order to fully enjoy your stay at the hotel. In case of not having this reserved experience, a supplement of € 36.30 per day will be charged, including VAT. Only one pet per room is allowed.
Can the terrace of the Hotel Urban be accessed without being housed? What are the hours of the Hotel Urban Terrace?
The Urban Terrace bar and restaurant is open to the public only in summer, without the need to stay at the hotel. The pool area is for the exclusive use of the guests staying. The bar - restaurant hours are from 11:00h. to 00:00h. (Fridays and Saturdays until 02:00 a.m.)
Are there smoking rooms in the Urban Hotel?
No, all the rooms and interior spaces of the Urban Hotel are Non-smoking. In accordance with current legislation, smoking is prohibited in all interior spaces of the hotel.
Are there rooms with Jacuzzi in the Urban Hotel?
No, but our Junior Suites and Suites offer a hydromassage bath.
What COVID measures have been implemented in the Hotel Urban?
You can access the COVID information in our Clean & Safe section.
Is there a Spa at the Urban Hotel?
The hotel does not have a Spa but we can recommend and reserve different Spa centers near the Hotel.
Is there a gym at the Hotel Urban?
Yes, we have a small fitness room with various sports equipment.
